Your information, explained plainly.

A concise explanation is more useful than vague assurances. Here we describe the personal information ${site.brand} may need and the limits we place on it. Where a choice is available, we explain how you can exercise it.

1. Introduction and general position

Wren & Roll operates the website 0014.top and provides household painting services in Derby, Belper, Ashbourne and South Derbyshire. This Privacy Notice explains how we collect, use, retain, protect and share personal data when you browse the site, make an enquiry, request an estimate, arrange work or communicate with us. By using 0014.top, you acknowledge this notice and the Cookie Notice. If a specific project agreement contains different data-handling terms for a particular service, those terms will apply to that project where they are relevant.

For UK data-protection purposes, Wren & Roll is the controller of the personal data described here. You can contact us at [email protected], by telephone on +44 1332 840 612, or by post at 33 Sadler Gate, Derby DE1 3NF. We aim to answer privacy questions clearly and within the timeframes required by applicable law.

2. Information we collect

We collect information you choose to provide, such as your name, email address, telephone number, postcode, property details, project description, preferred contact times, photographs you voluntarily send, and the contents of your messages. If you become a customer, we may also hold estimate details, service address, booking notes, records of agreed work, invoices, payment-status information and correspondence needed to manage the project. We do not ask you to include special-category personal data in website enquiries.

When you use 0014.top, limited technical information may be processed, including browser type, device information, pages viewed, approximate location derived from IP address, referral source, time and date of access, and security or error records. The packaged version of this website does not activate analytics or advertising tags by default. If an operator later adds optional measurement, advertising, video or social technologies, they should be configured only in line with the cookie choice you make and the then-current Cookie Notice.

3. Why and how we use your information

We use enquiry and project information to respond to a request, arrange a visit, prepare and administer an estimate, provide decorating services, answer follow-up questions, manage quality checks, collect payment where appropriate, and keep necessary business records. We may also use information to protect the website, prevent misuse, resolve a complaint, meet legal obligations and improve how our information is presented. We do not sell personal data or use your contact details for unrelated mass marketing.

Our usual legal bases are taking steps at your request before entering a contract, performing a contract, pursuing legitimate interests in operating a secure and responsive local business, complying with legal duties, and consent where it is specifically required. Where we rely on consent—for example, for non-essential cookies—you can withdraw it using the available cookie controls or by contacting us. Withdrawing consent does not affect processing already carried out before the withdrawal.

4. When information may be shared

We share data only where there is a sound business, contractual or legal reason. Recipients can include hosting and email providers, accounting or payment-administration providers, secure file-storage providers, specialist subcontractors where their involvement is relevant to your agreed project, professional advisers, insurers, and authorities where disclosure is required by law or necessary to protect rights, safety or property. Recipients are expected to handle the information only for the relevant purpose and with appropriate safeguards.

If a service provider processes personal data outside the UK, we will use an appropriate transfer mechanism or safeguard required by applicable law. The particular services used by a live operator may change over time; you may ask us for more information about the categories of providers relevant to your interaction with us.

5. Third-party services and advertising technologies

0014.top may link to third-party websites, including social-media profiles, mapping services or paint-manufacturer resources. Those third parties have their own privacy notices and cookie practices. A link does not mean that Wren & Roll controls their handling of your data. We encourage you to review the relevant third-party notice before submitting information or allowing optional technologies on another site.

Google Analytics, advertising networks, embedded video tools or social widgets are not part of the default package. If such a service is later switched on, it should be described in the live Cookie Notice and, where required, remain disabled until a person has made an active choice. Essential technologies used to remember security or a directly requested site function may operate without the same optional consent route where the law allows.

6. Retention and security

We keep personal data only for as long as it is reasonably needed for the purpose collected, to manage a customer relationship, or to meet accounting, tax, insurance or legal obligations. Enquiry records that do not lead to work are reviewed periodically. Project, invoice and correspondence records may be retained for longer where required for legitimate record-keeping, warranty administration or dispute resolution. When information is no longer needed, it is securely deleted, anonymised or isolated in accordance with our retention practices.

We use sensible organisational and technical safeguards appropriate to a small local service business, including restricted access, account protections, secure service providers and staff or contractor confidentiality expectations. No internet transmission can be promised to be completely risk-free. If you believe data sent to us has been compromised, please contact [email protected] promptly so that we can assess the report.

7. Your choices and rights

Subject to applicable law, you may ask for access to personal data we hold about you, correction of inaccurate information, deletion in some circumstances, restriction of processing, objection to certain processing, and portability where relevant. You may also withdraw consent for consent-based processing. To make a request, email [email protected] with enough information for us to identify the matter safely. We may need to verify identity before disclosing or changing records, particularly where a request concerns a service address or estimate.

We will explain any lawful reason why a request cannot be met in full. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with our response. We would welcome the opportunity to address concerns first, but this does not limit your right to contact the ICO.

8. Children’s information

0014.top is directed to adults seeking home-improvement services and is not designed to collect information from children. We do not knowingly ask children to provide personal data. If you believe a child has submitted information without appropriate authority, contact us at [email protected] and we will take reasonable steps to investigate and remove it where appropriate.

9. Changes to this notice

We may update this Privacy Notice when our services, website technologies, suppliers or legal obligations change. The current version will be published at /privacy.html with its effective date. Material changes will be presented in a suitable way on the website or through direct communication where that is appropriate. Continued use of 0014.top after publication of an updated notice indicates that you have had the opportunity to review it.

10. Contact information

For questions, requests or concerns about this notice, contact Wren & Roll at [email protected], call +44 1332 840 612, or write to 33 Sadler Gate, Derby DE1 3NF. Effective date: 11 August 2026.